Refund & Cancellation
At Woodrest Furnitures, we are committed to providing you with high-quality, handcrafted furniture. We understand that sometimes you may need to return or cancel an order, and we’ve outlined our policies below to ensure a smooth process.
Order Cancellation
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Timeframe: Orders can be canceled within 48 hours of placement. Once the production of custom or made-to-order items begins, cancellations are not allowed.
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How to Cancel: To cancel your order, please contact us immediately at [insert contact email] or call [insert contact number] with your order details.
Refund Policy
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Eligibility: We offer refunds for items that are defective, damaged during shipping, or significantly different from the product description. Standard items must be reported within 7 days of delivery to be eligible for a refund.
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Non-Refundable Items: Custom-made, personalized furniture, and clearance items are non-refundable unless they arrive damaged or with defects.
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Process: Once your return request is approved, we will arrange for the pickup of the item. Refunds will be processed within 10-15 business days after the item is received and inspected. The refund will be credited back to your original payment method. Shipping fees are non-refundable.
Return Conditions
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Condition: Returned items must be in their original condition, unused, and with all original packaging and tags intact.
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Inspection: Upon receipt, all returned items will be inspected. If the item is found to be ineligible for a refund (e.g., due to use or damage not reported at the time of return request), we reserve the right to deny the refund.
How to Request a Refund
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Contact Us: If you need to return an item, please contact us at [insert contact email] or [insert contact number] with your order number and the reason for the return. If the item is defective or damaged, please provide photos as proof.